Members Log In
(for registration, scroll down)

Lost your password?

Authorized Dealers:  Obtain the new login by visiting the Dealer Center (under Training > Satellite Install Training) or by logging into the Dealer LMS.  You can also contact Retail Services ( to obtain the new login.

Do not use the “Lost your password” link above if your account has not yet been activated.  After registering, you must wait for an email that says “User Activated”.  If you have not received a “User Activated” email after one business day, please fill out the Contact Us form.

Forgot your password?

  • Subcontractors, contact your local office.
  • Dealers and dealer employees, log into or Dealer LMS website, or contact Retail Services ( to obtain the password.

DOCK Users:  This Training website is separate and independent from the DOCK. DOCK logins will not work on this Training website.  Please follow the registration instructions below for access.

Inactive Accounts:  All accounts that have not been used in the past 6 months will be deactivated.  To keep your account active, log into the website at least once every 6 months.  To request an account reactivation, please fill out the Contact Us form.

For any other questions, use the Contact Us link at the bottom of the webpage.


AIM Software Update:  Click here for AIM Update, Troubleshooting and Recovery Instructions.  Right-click and save on the AIM picture below to save the zip file.  No password needed.

AIM v4.2 Database v0046


Registration Instructions

This website is closed to the general public.  You must belong to one of the three groups below to access this website.  If you do not belong to one of the three groups and have a legitimate business reason to request access, please send an email to and include a brief explanation.  Allow up to one business day to activate your account.


Group 1.  AT&T, DIRECTV, HSP, AFC, Distributor and Pre-selected Partners

Only employees of AT&T, DIRECTV, HSPs, AFCs, Distributors and Pre-selected Partners may register below using their COMPANY EMAIL address.  Use of non company-provided email will not be accepted.  Allow up to one business day to activate your account.


Group 2.  Authorized Dealers, Dealer Employees or Dealer Subcontractors

Do not register below.  Dealers may obtain their login by any method below:

  1. Log into, then from the Dealer Center, click on Training > Satellite Install Training
  2. Log into Dealer Learning Management System (Dealer LMS)
  3. Contacting Retail Services at or 800-323-1994

Please distribute this login with your employees and subcontractors.  Logins are refreshed quarterly, so be sure to login to the Dealer Center, Dealer LMS or contacting Retail Services after the expiration date to receive your new login.  Do not register below as your registration will not be accepted.


Group 3.  Subcontractors for DIRECTV or HSPs

Do not register below.  Subcontractors may obtain their login by contacting the Site Manager or Site Trainer at their local office.  Do not register below as your registration will not be accepted.


For Group 1 only: AT&T/DIRECTV, HSP, Distributor using company email address)

All registrations with Gmail, Yahoo, Hotmail, etc email addresses will be automatically rejected.  Please read the instructions above before attempting to register.  Thanks for your understanding.

City and State for your site location


Terms of Use
The text, video, and graphics used on these pages are provided by DIRECTV’s Field Services Training Department and are solely intended to provide training to DIRECTV Home Services Network field technicians and contract installers.  This website is not intended for public use.
Disclaimer of Warranty
The information contained in these documents is intended to assist in installing Residential Satellite Communications Equipment and products.  It is not intended to, and does not, create any warranties, express or implied, including any warranty of hardware quality or fitness for a particular application.  Results may vary as equipment may vary. The user/installer should determine the suitability of materials and practices for each specific application.
DIRECTV is not responsible for the safety or well-being of any user of this information and materials.  The information and materials on this site are being provided to illustrate ways a field technician can complete installations or service calls in accordance with DIRECTV specifications.
DIRECTV’s Field Services Training Department does not warrant the accuracy, or completeness of the information, text, graphics, videos, links or other items contained on this web site and reserves the right to make changes to these materials, data sheets, or other information in the web site presentation, at any time without notice.
Installers of Residential Satellite Communications Equipment may be required to obtain licenses prior to professionally installing satellite communication systems.
Under no circumstances shall the training materials provided to authorized users on this website be uploaded, linked or otherwise made available for public disclosure.
By accessing this website, you certify that you are an authorized field technician and/or Home Services trainer, have read and understand the disclaimer above and hold DIRECTV and the DIRECTV Field Services Training Department harmless for any information provided herein.